Terms & Conditions

Effective Date: June 20, 2026.

These Terms and Conditions constitute a legally binding agreement between you ("you," "your," or "the User") and Betmaze ("we," "us," or "the Company"). By registering an account with betmaze-uk.com or accessing our services, you confirm that you have read, understood, and agreed to be bound by these Terms and Conditions. If you do not agree to these terms, you must not use our website or services.

Regulatory Information and Eligibility

1.1. Licensing: Betmaze is licensed and regulated in the United Kingdom by the Gambling Commission (UKGC). Our services are provided strictly in accordance with the Gambling Act 2005 and subsequent amendments.

1.2. Age Restriction: You must be 18 years of age or older to register an account or place a bet with Betmaze. It is a criminal offence for anyone under the age of 18 to gamble. We employ rigorous age verification checks. If you are found to be under 18, your account will be closed immediately, all winnings will be forfeited, and your deposits may be returned to the source of funds, subject to investigation.

1.3. Geographical Restrictions: Our services are intended for residents of the United Kingdom. If you are accessing our services from a jurisdiction where gambling is prohibited, you are strictly prohibited from using our platform. You are responsible for ensuring your use of our site is compliant with local laws.

1.4. Personal Use: Your account is for your personal, non-commercial use only. You may not open more than one account. If we identify duplicate accounts, we reserve the right to consolidate or close them.

Account Rules and Verification

2.1. Registration: During registration, you must provide accurate and truthful information, including your full name, date of birth, residential address, and a valid email address.

2.2. Know Your Customer (KYC): In compliance with UKGC requirements and Anti-Money Laundering (AML) regulations, we are required to verify your identity before allowing you to deposit funds or place bets. We may request documentation such as a passport, driving licence, or utility bill. We may also use third-party electronic verification services.

2.3. Account Security: You are responsible for maintaining the confidentiality of your login credentials. Any activity conducted through your account will be considered your responsibility. If you suspect unauthorized access, contact [email protected] immediately.

2.4. Funds Protection: Customer funds are kept in accounts separate from our business accounts. In accordance with the UKGC "medium" level of protection, please be aware that these funds would not be entirely protected in the event of insolvency.

Deposits and Withdrawals

3.1. Payment Methods: We accept major debit cards and other payment methods approved by the UKGC. Please note that the use of credit cards for gambling is prohibited under UK law.

3.2. Source of Funds: We reserve the right to perform enhanced due diligence (EDD) on your source of funds and source of wealth to ensure compliance with our AML obligations. If you fail to provide requested information, we may suspend or close your account.

3.3. Withdrawals: Withdrawals are processed back to the original method used for deposit, where possible. We aim to process all withdrawal requests within a reasonable timeframe, subject to successful verification and compliance checks.

Bonuses and Promotions

4.1. General Terms: All bonuses and promotional offers are subject to specific "Significant Terms" which will be displayed clearly alongside the offer.

4.2. Wagering Requirements: Unless otherwise stated, bonuses carry wagering requirements. You must meet these requirements before any bonus funds or associated winnings can be converted into withdrawable cash.

4.3. Abuse: We reserve the right to withhold or cancel any bonus if we suspect a user is engaging in bonus abuse, including but not limited to strategy play, collusion, or creating multiple accounts to claim promotional offers.

Responsible Gambling

5.1. Our Commitment: We are committed to fostering a safe and responsible gambling environment. We provide tools to help you manage your gambling, including:

  • Deposit Limits: Set daily, weekly, or monthly limits on your deposits.
  • Reality Checks: Receive notifications regarding the time you have spent gambling.
  • Time-Outs: Take a short break from your account for a period of 24 hours up to 6 weeks.
  • Self-Exclusion: You may opt to exclude yourself from our services for a period of 6 months to 5 years. We also recommend registering with GAMSTOP, which allows you to self-exclude from all licensed online gambling operators in the UK.

5.2. Support: If you feel that your gambling is becoming a problem, we encourage you to seek professional help. You can contact organizations such as GamCare (National Gambling Helpline: 0808 8020 133) or visit GambleAware for free, confidential support.

Anti-Money Laundering (AML)

6.1. Reporting: We are legally obligated to report any suspicious activity to the National Crime Agency (NCA) and the Gambling Commission.

6.2. Monitoring: We monitor transactions and betting patterns for signs of money laundering, terrorist financing, or other criminal activities. We reserve the right to freeze accounts and withhold funds pending the outcome of investigations if we suspect any criminal conduct.

Dispute Resolution

7.1. Complaints Process: If you are dissatisfied with our services, please contact our support team at [email protected]. We will aim to resolve your complaint within 8 weeks.

7.2. Alternative Dispute Resolution (ADR): If your complaint remains unresolved after our final response, you have the right to escalate the matter to an independent ADR provider, such as the Independent Betting Adjudication Service (IBAS). The ADR provider’s decision will be final regarding the dispute.

Limitation of Liability

8.1. We are not liable for any loss or damage, whether direct or indirect, resulting from your use of our services, provided that we have acted in accordance with our regulatory obligations.

8.2. We are not responsible for any technical failures, system outages, or internet connectivity issues on the user's end.

Termination of Agreement

9.1. We reserve the right to suspend or close your account at any time if we suspect a breach of these Terms and Conditions, illegal activity, or if it is required by law or regulatory instruction.

9.2. You may close your account at any time by contacting our support team.

Governing Law

10.1. These Terms and Conditions are governed by the laws of England and Wales. Any legal proceedings arising from these terms shall be subject to the jurisdiction of the English courts.

For further assistance, please contact our team at [email protected].