Responsible Gambling

At Betmaze, we believe that gambling should be a fun, exciting, and entertaining form of leisure. For the vast majority of our players, it remains exactly that. However, we also recognise that for some individuals, gambling can stop being a hobby and start to cause harm. We are fully committed to protecting our players, preventing underage access, and providing the necessary tools to ensure you remain in control of your gameplay at all times.

Our Commitment to You

As a licensed operator in the United Kingdom, Betmaze adheres strictly to the regulations set forth by the UK Gambling Commission. Our social responsibility is at the heart of our operations. We utilize advanced data monitoring to identify potential markers of harmful behaviour, and our team is trained to provide support and intervention when necessary.

If you ever feel that your gambling is becoming a cause for concern — for you or someone you know — please know that you are not alone, and help is available.

Staying in Control: Our Responsible Gambling Tools

We provide a comprehensive suite of tools designed to help you manage your relationship with gambling. You can access these features at any time via your account settings.

Deposit Limits

We encourage all players to set a budget before they begin. You can establish daily, weekly, or monthly deposit limits. Once this limit is reached, you will be unable to deposit further funds until the period expires. We strongly recommend setting a limit immediately upon registration.

Reality Checks

It is easy to lose track of time when you are enjoying yourself. Our "Reality Check" tool provides a pop-up alert at intervals you define (e.g, every 30 or 60 minutes). This notification shows you how long you have been playing and your net winnings or losses for that session, giving you a clear moment to decide whether you would like to continue or take a break.

Cooling-Off Periods

If you feel you need a short break, you can trigger a "Cooling-Off" period. This allows you to lock your account for a duration of your choice, ranging from 24 hours to up to six weeks. During this time, you will not be able to log in or place any bets.

Self-Exclusion

If you believe you are developing a gambling problem, self-exclusion is an effective way to take a firmer stand. Self-exclusion allows you to block your account for a longer period (typically from six months up to five years). We will take all reasonable steps to prevent you from opening new accounts or receiving marketing materials during this period.

We also encourage you to register with GAMSTOP, a free, independent service that allows you to self-exclude from all online gambling companies licensed in Great Britain through a single registration.

Recognising the Signs of Harm

Gambling should never be seen as a way to make money or recover from financial losses. Ask yourself the following questions:

  • Do you often gamble until you have lost all your money?
  • Have you ever borrowed money or sold personal items to fund your gambling?
  • Do you feel a sense of guilt or regret after playing?
  • Has gambling caused any problems in your home life, work, or relationships?
  • Do you hide your gambling from friends or family?
  • Do you feel the "need" to play to escape from problems or boredom?

If you answered "yes" to any of these, please consider taking a break or seeking professional advice.

Getting Professional Help

If you or someone you know is struggling with gambling, there are several dedicated organisations in the United Kingdom that offer free, confidential support and treatment.

National Gambling Helpline

The National Gambling Helpline is available 24/7 to provide advice and support.

  • Phone: 0808 8020 133.
  • Support: They offer free, confidential, and non-judgemental advice to anyone affected by gambling.

Other Useful Resources

  • GamCare: Provides comprehensive information, resources, and live chat support for those concerned about their own or someone else's gambling.
  • Gamblers Anonymous (GA): A fellowship of individuals who share their experiences and support each other in recovery. They host regular meetings across the UK.
  • StepChange Debt Charity: If your gambling has led to financial distress, StepChange offers free, independent debt advice to help you get back on track.
  • Citizens Advice: Provides guidance on a wide range of issues, including debt management and legal rights.

Protecting Minors

It is illegal for anyone under the age of 18 to gamble on Betmaze. We take this responsibility extremely seriously.

  • Age Verification: We perform rigorous identity checks on all new accounts to ensure every customer is of legal age.
  • Parental Controls: If you share your computer or device with minors, we strongly recommend using filtering software (such as Net Nanny or Cybersitter) to restrict access to gambling websites.
  • Account Security: Please keep your login credentials private and never leave your device unattended while logged into your account.

A Final Word

At Betmaze, we want your experience to be safe and enjoyable. Gambling is a form of entertainment, not a lifestyle. Please play responsibly, set your limits early, and never be afraid to reach out for help if you feel the fun has stopped. Your well-being is our priority.